Introduction

This Privacy Policy describes how Md Eftekhar and its affiliates (“we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website https://helpbro.in (the “Platform”). By using this Platform, you agree to be bound by this Privacy Policy, our Terms of Use, and the laws of India.

Information Collection

We collect personal data when you register, use our services, or interact with us. This includes name, address, contact information, and payment details. Sensitive data (like payment instruments or biometric data) is collected only with your consent and in accordance with applicable law.

We may also collect behavioral data, transaction details, and analytics information. Third-party business partners may collect data governed by their own privacy policies, which we recommend reviewing before sharing any information.

Usage of Data

Your data is used to provide and improve services, handle orders, resolve disputes, detect fraud, customize experience, conduct surveys, and for legal compliance. We may also use data to send marketing and promotional content, subject to your right to opt out.

Sharing of Data

We may share your data with group companies, service providers, logistics partners, and legal authorities when required. Sharing is done to fulfill services, enforce agreements, comply with laws, and protect rights.

Security Measures

We employ reasonable security practices to protect your data. However, transmission over the internet is never completely secure, and you accept the inherent risks. Please ensure the confidentiality of your login credentials.

Data Retention & Deletion

You can delete your account via profile settings or by contacting us. We may retain data if necessary to comply with law, resolve disputes, or prevent fraud. Anonymized data may be used for analytics even after account deletion.

Your Rights

You can access, rectify, or update your data using your account settings. For other requests, contact us using the information below.

Consent

By using the Platform, you consent to our privacy practices. If you provide information about others, you confirm you have the authority to do so. You may withdraw your consent by writing to our Grievance Officer, but this may affect your access to our services.

Changes to This Policy

We may update this Privacy Policy from time to time. You are advised to review it periodically. We may also notify you of significant updates as required by law.

Last updated: August 2025